Refund policy

We offer a 30-day return policy, which means you can request a return within 30 days of receiving your item.

Return Eligibility

To be eligible for a return:

• The item must be unused and in its original condition

• Tags and original packaging must be included

• Proof of purchase is required

How to Start a Return

To request a return, contact us at:
thelussoofficial@gmail.com

If your return is approved, we’ll send you return instructions and a shipping label.

Damaged or Incorrect Items

Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us immediately so we can make it right.

Non-Returnable Items

We do not accept returns for:

• Sale items

• Gift cards

• Personalized/custom products

• Personal care items

Exchanges

To exchange an item, please return the original item first and place a new order once your return is approved.

Refunds

After receiving and inspecting your return, we’ll notify you about the approval status of your refund.

Approved refunds are processed to your original payment method within 10 business days.

If more than 15 business days have passed since your refund was approved, please contact us at:
thelussoofficial@gmail.com